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Step 5: Focus on Continuous Quality Improvement (CQI)

Trauma-Informed and Responsive (TIR) organizations should develop written processes for regularly assessing the design and implementation of policies, programs and/or practices to ensure they have the desired impact and align with the Guiding Principles.

TIR organizations should consider:

Identifying specific, desired outcomes and selecting methods for measuring success. These outcomes may include:

The extent to which the TIR initiatives have been adopted by the organization.

The impact adoption of the TIR initiatives has had on the quality of services provided.

Incorporating the voices of youth, families, and staff in developing and measuring desired outcomes, identifying challenges, and generating ideas for improvement.

Developing a system to collect and analyze data by race/ethnicity, gender, sexual orientation, gender identity, and other demographic information to uncover and address disparities.

Being ready to adapt policies, programs, or practices in large and small ways, based on feedback and data analysis.

Designating someone in the organization to be responsible for leading the implementation of the organization’s CQI efforts and defining a timetable.

Training staff

Training staff involved in these CQI efforts on:

The importance of collecting accurate data and participating in other CQI efforts.

How the data and information from CQI processes is ultimately used within the organization.

For more information, see the Traumatic Stress Institute’s Measuring Trauma-Informed Care Series (February 2020).

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Use our resources & trainings to support your organization’s journey toward becoming more trauma-responsive. In addition, if you would like additional coaching implementing the principles and steps, please contact us.